Business IT Support

From flexible pay-as-you-go services to affordable fixed price contracts, if you've got between 1 and 250 staff we can provide your IT support.

We can be your complete IT help desk or just provide some extra support for your IT manager - our expert team can build a service that suits your exact needs and budget. 

Please discuss with our IT Coordinator about your requirements. He will suggest you the best available option according to your budget and needs.

Pay as you Go!!

If your company wants to run their IT support on ongoing basis, they can choose this option. We can open a Pay as you go Account .

Please contact us for more details

Contract Business IT Services

Smart way to rent your IT – Carefree Computing .

You will not get a just a technical person. You will have complete IT Department including IT Manager to organize your IT and an IT Coordinator and Security Management Consultant for security audit and to monitor your security compliance needs.

The Managed Networks definition of a small business is less than 20 users, working out of one office, plus a couple of industry-specific software packages. About a third of our client base comes into this category

With the exception of the industry-specific packages (usually with their own support agreements) the IT support requirements of most small businesses are similar. The relative simplicity of their computer network means that maintaining a network that is reliable, resilient, accessible and available requires a lower frequency of on-site IT support than more complex and larger computer networks.

The Rotation Days not only provide the regular checks needed to monitor the network, time for dealing with user issues and time for network development, but more importantly they provide:

       the time to get to know the users and they way they like to work

       to see the physical condition of the network and identify alterations as necessary

       to see how the network is laid out within the office and advise on possible improvements

Our smallest clients have Regular on-site maintenance days (what we call Rotation Days) every six weeks; clients with slightly larger or more complex networks require usually no more than monthly Rotation Days.

Our C1, C2 Support services provide our clients with a fixed-cost fully-supported IT environment that allows them to achieve their goals within their business.

As they achieve their goals and grow, our support service adapts to meet their needs; we are happy for customers to alter their support level to meet their needs, both up and down.

There are only two differences between the support levels; the frequency of on-site support and the price. For further information on these support levels, click on the links below

               B1 (twice-monthly rotation days) support (Companies between 20 to 50 people)

            C1 (monthly rotation days) support (Companies up to 25 people)

            C2 (every six weeks) support (Companies up to 10 people)

Considering your organization  in to C1 Category- services cover

A Rotation Day every six weeks

       Unlimited online and telephone  support during normal office hours

       Unlimited remote support during normal office hours

       Weekly once regular routine check ( covers up to 2 hrs )

       Unlimited telephone support

       Up to one full-day  emergency call out each month

       Eight hour on-site response time

1. Server & Network Checks
Designed to identify potential future problems and resolve them before they become an issue for the client.

2. User Issues
Dealing with any issue that's arisen since the last visit which requires (or benefits from) face-to-face contact.

3. Network Development
Time dedicated to adding to, or improving, their network. These are just some of the things this time can be used for:

       adding new computers

       installing new software and new hard ware.

       upgrading backup devices

       identifying useful technologies for the client

Network development time means that small project implementation in INCLUDED in the price of your support. There is no need to book, and pay for, additional time.

Being proactive means that you look forward: Managed Networks' support engineers can help with strategic planning for the future.

If you have an IT support issue that is affecting your work, call us and and we guarantee to respond within your individual Service Level Agreements (SLAsIf the problem is easier to deal with remotely, the next call you get from us is likely to be telling you the problem is fixed.

IT support requests can be logged in three ways: by phone, by e-mail or directly into our Customer online booking system. You can manage your account online.

All our IT support is unlimited, whether by telephone or remotely. We make no differentiation and we will never send you an additional bill, no matter how much support you use.

Managed Networks monitors your network because we know problems occur, between Rotation Days, which simply cannot be predicted.

When we receive an alert we will take whatever action is necessary, usually without you even knowing.

We can assist with every IT aspect of your office move:

       Is the new office cabled properly, or would you prefer to work wirelessly?

       Do you have the right size internet connection for your needs? Remember to take into account the traffic that goes to your website if you host it yourself

       Can the company moving your office furniture move your computers safely? We will make sure that happens.

       Have you thought about re-directing your e-mail? Managed Networks will make sure your MX records are altered in time for your team to get e-mails on Monday morning.

These are just some of the questions to be asked before you move. Generally we recommend that you move office over the weekend so that there is no additional downtime experienced. If downtime is not an issue, we are happy to help you move during the week.

The timetable for the move will generally go:

Friday at 5.00pm
Everyone shuts down and we take the network apart

Saturday
The hardware moves and we begin assembling

Sunday
Assembly continues and we check that everything is working properly

Monday morning
We have an engineer at your new office to deal with any issues that arise from users working in the new office